Quality progress

• 

  Año 2005, Vol. 38, Número 2

  • Fannie, Freddie and Deming

    Debbie Philips-Donaldson

    pág. 6

    

  • Authors' Response

    Bogong Li, Shengping Gao

    págs. 8-9

    

  • "Upfront" Provides Food for Thought

    George Reavis

    pág. 8

    

  • New Designs Follow International Specifications

    Fayzee Ahmed

    pág. 8

    

  • Certification Exam Tips Are Winners

    Steve Constant

    págs. 10-11

    

  • Contact 'QP'

    pág. 12

    

  • Mr. Pareto Head

    Mike Crossen

    pág. 12

    

  • ANSI and ASQ Restructure Accreditation Bodies

    pág. 14

    

  • Baldrige Applications Available; 2005 Deadlines Announced

    pág. 14

    

  • Not-for-Profits Increasingly Aware of SOX Act

    pág. 14

    

  • Standards Provisions Prominent In Intelligence Reform Bill

    págs. 15-16

    

  • Customer Satisfaction Scores Down Slightly

    pág. 15

    

  • Consumers Unconvinced Of Improvements In Healthcare Quality

    pág. 15

    

  • Commerce, Big Three Partner To Improve U.S. Competitiveness

    pág. 18

    

  • Web Watch

    pág. 18

    

  • ISO To Develop New Food Safety Standard

    pág. 19

    

  • Sustaining Membership Upgraded With Added Benefits

    pág. 19

    

  • The FACE of Quality

    pág. 20

    

  • Quality Press Releasing Eight New Titles

    pág. 20

    

  • ASQ News

    págs. 21-22

    

  • Reports Offer New Views on Job Outsourcing

    pág. 21

    

  • Short runs

    pág. 22

    

  • Driving Organic Growth at Bank Of America

    Daniel Cox, James Bossert

    págs. 23-27

    

  • Are You Hearing Voices?

    págs. 28-36

    

  • A Statistician Looks at Inventory Management

    Gregory A. Kruger

    págs. 36-44

    

  • The Importance Of Building Social Capital

    William L. Sparks

    págs. 45-49

    

  • E-Learning: The Future of Quality Training

    Tony Burns

    págs. 50-56

    

  • Quality Intervenes At a Hospital

    Navin Shamji Dedhia

    págs. 57-62

    

  • Quality Attitudes Start in Childhood

    Navin Shamji Dedhia

    págs. 63-64

    

  • A Deming Inspired Management Code of Ethics

    William A. Stimson

    págs. 67-75