Measurement: the missing ingredient in today's CRM strategies
págs. 5-14
págs. 15-22
Strategic cost management: expanding scope and boundaries
págs. 23-30
Change in the controller's role: why intuition improves operational and strategic decisions
págs. 31-38
Spreadsheet optimization: a support tool for the theory of constraints
págs. 39-45
págs. 46-48
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