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pág. 5
Paul Rose
pág. 7
bmi's response to the changing European airline marketplace
Suzanne Donnelly, Chris Binnion, Alan James
pág. 10
Josef Loew
pág. 18
Dispersed fares within a fare class: How can the reality be harnessed?
Larry Weatherford
pág. 26
Case study: Implementing a revenue management system at Malaysia Airlines
Kym Clarke
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Growing effective revenue managers
Göran Skugge
pág. 49
New approaches to origin and destination and no-show forecasting: Excavating the passenger name records treasure
Kai-Uwe Kalka, Silvia Riedel, Rainer Neuling
pág. 62
Revenue management in fabulous Las Vegas: Combining customer relationship management and revenue management to maximise profitability
Rom Hendler, Flavia Hendler
pág. 73
Implementation of cargo revenue management at KLM
Bart Slager, Luuk Kapteijns
pág. 80
Revenue management trends and opportunities
Warren H. Lieberman
pág. 91
Dramatic changes in distribution will require renewed focus on pricing and revenue management models
E. Andrew Boyd
pág. 100
Revenue Management and Pricing: Case Studies and Applications (Book)
Lucy Hodgson
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