págs. 1-19
SERICSAT: The Development of a Preliminary Instrument to Measure Service Recovery Satisfaction in Tourism
págs. 21-42
To Be Secure or Not to Be: Ins¿t This the Question? A Critical Look at Hotel¿s Network Security
págs. 43-59
The Use of Biodata for the Recruitment of Call Center Operators in the Asian Leisure/Gaming Industry
págs. 61-76
págs. 77-98
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