Total Quality Management & Business Excellence

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  Año 2013, Vol. 25, Número 1-2

  • A framework for analysing higher education performance: : students' satisfaction, perceived learning outcomes, and dropout intentions.

    Lola C. Duque

    • Resumen

    págs. 1-21

    

  • Determining the key capabilities required for performance excellence in higher education

    Muhammad Asif, Cory Searcy

    • Resumen

    págs. 22-35

    

  • Teaching quality in higher education: : An introductory review on a process-oriented teaching-quality model

    Chung-Yang Chen, Pei-Chi Chen, Pei-Ying Chen

    • Resumen

    págs. 36-56

    

  • Development and validation of a measure of the quality management practices in education

    José Soria García, Angel Rafael Martínez Lorente

    • Resumen

    págs. 57-79

    

  • Service quality evaluation in the school of physical education and sports: : An empirical investigation of students' perceptions.

    Suleyman M. Yildiz

    • Resumen

    págs. 80-94

    

  • Beyond SERVQUAL: : The competitive forces of higher education in Singapore

    Roland K. Yeo, Jessica Li

    • Resumen

    págs. 95-123

    

  • Total quality management implementation in engineering education in India: : an interpretive structural modelling approach.

    Namish Mehta, Prakash Verma, Nitin Seth

    • Resumen

    págs. 124-140

    

  • Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling.

    Jasmina Dlacic, Maja Arslanagic, Selma Kadic-Maglajlic, Suzana Markovic, Sanja Raspor

    • Resumen

    págs. 141-157

    

  • How a training institute acquires learner satisfaction and loyalty under economic recession

    Li-An Ho, Yen-Ku Kuo, Tsung-Hsien Kuo

    • Resumen

    págs. 158-174

    

  • Converting survey results from four-point to five-point scale: : a case study

    Donald. S. Holmes, A. Erhan Mergen

    • Resumen

    págs. 175-182