Quality control and applied statistics

• 

  Año 2005, Vol. 50, Número 1

  • Updating our TQM thinking for a knowledge and service economy

    Michael Hough

    págs. 97-100

    

  • Service quality in higher education using an enhanced SERVQUAL approach

    Kay C Tan, Sei W Kek

    págs. 101-102

    

  • Cross-cultural invariance of measures of satisfaction and service quality

    Linda C Ueltschy

    págs. 103-106

    

  • The relationships among quality, value, satisfaction and behavioral intention in health care provider choice: A South Korean study

    Kui-Son Choi, Woo-Hyun Cho, Sunghee Lee, Hanjoon Lee, Chankon Ki, Peter Soderholm

    págs. 107-108

    

  • Continuous improvements of complex technical systems: A theoretical quality management framework supported by requirements management and health management

    Peter Soderholm

    págs. 109-110

    

  • JOURNAL CONTENTS

    págs. 111-116

    

  • BOOK CONTENTS

    págs. 117-120