Total Quality Management & Business Excellence

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  Año 2014, Vol. 25, Número 7-8

  • 16th QMOD Conference quality management and organizational development

    Su Mi Dahlgaard-Park

    págs. 703-704

    

  • Which incremental innovations should we offer? Comparing importance�performance analysis with improvement-gaps analysis

    Gérson Tontini, Jaime Dagostim Picolo, Amelia Silveira

    • Resumen

    págs. 705-719

    

  • The innovation practices of manufacturing companies in a period of economic turbulence: : the Greek case

    Evangelos Psomas, Dimitrios Kafetzopoulos

    • Resumen

    págs. 720-730

    

  • A first step towards engineer-oriented adaption of the Repertory Grid Technique

    Philipp Tursch, Falk Steinberg, Ralf Woll

    • Resumen

    págs. 734-749

    

  • Slovenian national excellence award and total quality management deployment in Slovenian companies

    Karmen Kern Pipan, Bo�tjan Gomi�cek, Miroljub Kljajic

    • Resumen

    págs. 750-762

    

  • Quality management and a balanced scorecard as supporting frameworks for a new management model and organisational change

    Luís Pimentel, Maria João Majora

    • Resumen

    págs. 763-775

    

  • Exploring the impact of quality management and application of information technologies on organisational performance � the case of Serbia and the wider region

    Milan Delic, Vladan Radlovacki, Bato Kamberovic', Srdan Vulanovic, Miodrag Had�istevic

    • Resumen

    págs. 776-789

    

  • Impact of ISO 9001 certification cancellation on business performance: : a case study in Slovenian organisations

    Milena Alic

    • Resumen

    págs. 790-811

    

  • International strategic alliances in the Iranian pharmaceutical industry: : an analysis of key success and failure factors

    Hossein Dadfar, Jens J. Dahlgaard, Staffan Brege, Bahareh Javadian Arzaghi

    • Resumen

    págs. 812-826

    

  • Six Sigma diplomacy � the impact of Six Sigma on national patterns of corporate culture

    Peter Cronemyr, Magnus Eriksson, Sebastian Jakolini

    • Resumen

    págs. 827-841

    

  • Reducing the voluntary turnover rate of dispatched employees by the DMAIC process

    Zhen He, Xu-Tao Zhang, Min Zhang

    • Resumen

    págs. 842-855

    

  • The revitalising effect of ISO 9001 on dissatisfied customers

    Luc Honore Petnji Yayaa, Frederic Marimon Viadiu, Martí Casadesús Fa

    • Resumen

    págs. 856-864

    

  • Technical complaint management from a quality perspective

    A. Linder, S. Schmitt, R. Schmitt

    • Resumen

    págs. 865-875

    

  • Exploring the use of the Lexis diagram for monitoring lead times in health care: : the illustrative case of an outpatient referral process

    Marco Santos, Alexander Chakhunashvili, Anders Plantin, Kristina Westerberg, Bo Bergman

    • Resumen

    págs. 876-888

    

  • Quality management system for health care and its effectiveness

    Masahiko Munechika, Masataka Sano, Haizhe Jin, Chisato Kajihara

    • Resumen

    págs. 889-896

    

  • The effect of creating new secondary health services on patients� perceptions: : a Kano service quality analysis approach

    Chris A. Vassiliadis, Anestis K. Fotiadis, Elina Tavlaridou

    • Resumen

    págs. 897-907

    

  • Hospital service quality preferences among culture diversity

    Patcharin Wongrukmit, Natcha Thawesaengskulthai

    • Resumen

    págs. 908-922

    

  • How perceived service quality influences students' satisfaction? Teachers' and students' perspectives

    Tonci Lazibat, Tomislav Bakovic, Ines Du�evic

    • Resumen

    págs. 923-934

    

  • A study on education quality using the Taguchi method

    Sangbok Ree, Young Hyun Park, Hanjoo Yoo

    • Resumen

    págs. 935-943

    

  • Identifying at-risk students in higher education

    Rogério Duarte, António Ramos-Pires, Helena Gonçalves

    • Resumen

    págs. 944-952

    

  • Prioritisation of alternatives with analytical hierarchy process plus response latency and web surveys

    Stefano Baronea, Anna Errore, Alberto Lombardo

    • Resumen

    págs. 953-965