Total Quality Management & Business Excellence

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  Año 2016, Vol. 27, Número 9-10

  • Developing a decomposed alumni satisfaction model for higher education institutions

    Sheng-Hsun Hsu, Yu-Che Wang, Chao-Jih Cheng, Yu-Fan Chen

    • Resumen

    págs. 979-996

    

  • Key success factors for quality management implementation: evidence from the public sector

    Luís Pimentel, Maria Major

    • Resumen

    págs. 997-1012

    

  • Factors affecting patient satisfaction: an exploratory study for quality management in the health-care sector

    Vishal Kamra, Harjot Singh, Kalyan Kumar De

    • Resumen

    págs. 1013-1027

    

  • Key performance indicators measurement in service business: a fuzzy VIKOR approach

    Javad Sofiyabadi, Bahare Kolahi, Changiz Valmohammadi

    • Resumen

    págs. 1028-1042

    

  • Guiding the guides: developing indicators of tour guides’ service quality

    Jennifer C. H. Min

    • Resumen

    págs. 1043-1062

    

  • ClassroomQual: a scale for measuring the use-of-classrooms-for-teaching–learning service quality

    • Resumen

    págs. 1063-1090

    

  • Impulse buying behaviour in cosmetics marketing activities

    Pei-Tzu Wu, Cheng-Jong Lee

    • Resumen

    págs. 1091-1111

    

  • Estimation of DPMO and EGPMO for higher-the-better and lower-the-better quality characteristics for quality evaluation

    J. Ravichandran

    • Resumen

    págs. 1112-1120

    

  • Learning to create value through the ‘balanced scorecard' model: an empirical study

    Jordi Perramon Costa, Alfredo Rocafort Nicolau, Llorenç Bagur Femenías, Josep Llach

    • Resumen

    págs. 1121-1139

    

  • Factors influencing the implementation of Islamic QMS in a Malaysian public higher education institution

    Hasan Al-Banna Mohamed, Ab. Mumin Ab. Ghani, Siti Arni Basir

    • Resumen

    págs. 1140-1157

    

  • High-quality academic teachers in business school. The case of The University of Gdańsk, Poland

    Malgorzata Wisniewska, Piotr Grudowski

    • Resumen

    págs. 1158-1170

    

  • Effect of sustainability-oriented innovation practices on the overall organisational performance: an empirical examination

    Matjaž Maletič, Damjan Maletič, Jens J. Dahlgaard, Su Mi Dahlgaard-Park, Boštjan Gomišček

    • Resumen

    págs. 1171-1190

    

  • A quality management model for community newspapers: the case of developing countries

    Thalyta Swanepoel, Gerrit van der Waldt, Elanie Steyn

    • Resumen

    págs. 1191-1209