Implementing and certifying ISO 14001 in Portugal: motives, difficulties and benefits after ISO 9001 certification
Gilberto Santos, Manuel Rebelo, Nuno Lopes, M. Rui Alves, Rui Silva
págs. 1211-1223
Motivations for implementing TQM through the EFQM model in Spain: an empirical investigation
Raquel Gómez López, Ana María Serrano Bedia, María Concepción López Fernández
págs. 1224-1245
Does intensive social network management lead to positive effects in quality practices?
Llorenç Bagur Femenías, Jordi Perramon Costa, José Daniel Barquero Cabrero
págs. 1246-1260
págs. 1261-1276
A paired-test method to verify service speed improvement in the Six Sigma approach: a restaurant's case study
págs. 1277-1297
págs. 1298-1314
How innovativeness and institution affect ISO 9000 adoption and its effectiveness: evidence from small and medium enterprises in China
págs. 1315-1331
págs. 1332-1345
Enablers of Six Sigma: contextual framework and its empirical validation
Rameshwar Dubey, Angappa Gunasekaran, Stephen J. Childe, Samuel Fosso Wamba, Thanos Papadopoulos
págs. 1346-1372
A performance measurement framework for service-oriented marketing
Georg Hauer, Julia Kroll, David C. Yen, Patrick S. Chen, Shu-Chiung Lin
págs. 1373-1395
TQM in public administration organisations: an application of data envelopment analysis in the police service
págs. 1396-1412
© 2001-2024 Fundación Dialnet · Todos los derechos reservados