Journal of retailing

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  Año 1993, Vol. 69, Número 2

  • Executive Summaries

    págs. 153-159

    

  • Consumer Search and Retail Analysis

    Harvey J. Miller

    págs. 160-192

    

  • Customer Satisfaction, Customer Retention, and Market Share

    Anthony J. Zahorik, Roland T. Rust

    págs. 193-215

    

  • Who Are the Price Vigilantes? An Investigation of Differentiating Characteristics Influencing Price Information Processing

    J. Jeffrey Inman, Kirk L. Wakefield

    págs. 216-233

    

  • Research Note: Social Influences on Adolescent Shoplifting-- Theory, Evidence, and Implications for the Retail Industry

    Dena Cox, Anthony D. Cox, Ronald D. Anderson, George P. Moschis

    págs. 234-246