Harvard business review

• 

  Año 1994, Vol. 72, Número 2

  • Empathic design helps understand users better

    Glenn Rifkin

    págs. 10-11

    

  • Who's got it, what it's good for

    Anne G. Perkins

    págs. 11-12

    

  • Short-term gains, long-term losses

    pág. 11

    

  • Paying for health care reform

    Charles W. McMillion

    págs. 12-13

    

  • Maximizing service, maximizing inventory

    Anne G. Perkins

    págs. 13-14

    

  • Why manufacturers should leave pricing to retailers

    Anne G. Perkins

    pág. 13

    

  • On default modes and anchors

    Lucy McCauley

    págs. 14-15

    

  • The bias toward underreplacing

    Anne G. Perkins

    pág. 15

    

  • The plant location puzzle

    Andrew D. Bartness

    págs. 20-31

    

  • Educating the workforce of the future

    Sandra Feldman, Richard Riley

    págs. 39-47

    

  • Bernard Avishai responds: `Today's information revolution is an education revolution'

    Bernard Avishai

    págs. 50-51

    

  • Does New Age business have a message for managers

    Martha Nichols

    págs. 52-60

    

  • The roots of New Age business

    págs. 54-55

    

  • Don't give up on Russia

    Vladimir Kvint

    págs. 62-70

    

  • What asbestos taught me about managing risk

    Bill Sells

    págs. 76-84

    

  • Judges for the 1994 McKinsey Awards

    pág. 90

    

  • From lean production to lean enterprise

    James P. Womack, Daniel T. Jones

    págs. 93-103

    

  • Chrysler's next challenge: Building lean enterprises

    págs. 96-97

    

  • Managing for organizational integrity

    Lynn Sharp Paine

    págs. 106-117

    

  • Saving IT's soul: Human-centered information management

    Thomas M. Davenport

    págs. 119-131

    

  • The right way to go global: an interview with Whirlpool CEO David Whitwam

    Regina Fazio Maruca

    págs. 135-146

    

  • Profit and loss

    págs. 146-147

    

  • How entrepreneurs craft strategies that work

    Amar Bhide

    págs. 148-159

    

  • Putting the service-profit chain to work

    Thomas O. Jones, James L. Heskett

    págs. 164-170

    

  • Service-profit chain audit

    págs. 170-174