CHANNEL COORDINATION MECHANISMS FOR CUSTOMER SATISFACTION
Wujin Chu, Preyas S. Desai
págs. 343-359
CHANNEL COORDINATION WHEN RETAILERS COMPETE
Charles A. Ingene, Mark E. Parry
págs. 360-377
OPTIMAL SELECTION FOR DIRECT MAIL
Tom Wansbeek, Jan Roelf Bult
págs. 378-394
Greg Shaffer, Z. John Zhang
págs. 395-416
WHY DO WE OBSERVE MINIMAL WARRANTIES?
Nancy A. Lutz, V. Padmanabhan
págs. 417-441
SIGNALING QUALITY WITH A MONEY-BACK GUARANTEE: THE ROLE OF TRANSACTION COSTS
Sridhar Moorthy, Kannan Srinivasan
págs. 442-466
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