David W. Cravens
pág. 3
Rethinking the effect of perceived fit on customers' evaluations of new products
Daniel C. Smith
págs. 4-14
A provider-cost/patron-effort schema for classifying products
Varinder M. Sharma, Parthasarathy Krishnamurthy, Michael R. Hyman
págs. 15-25
Consumer ethnocentrism: A test of antecedents and moderators
Subhash Sharma, Terence A. Shrimp
págs. 26-37
The effects of filled waiting time and service provider control over the delay on evaluations of
Shirley Taylor
págs. 38-48
The perceived importance of ethics and social responsibility on organizational effectiveness: A
Kenneth L. Kraft, Anusorn Singhapakdi
págs. 49-56
Switching behavior in automobile markets: A consideration-sets model
Kenneth R. Lord, Rajan Sambandam
págs. 57-65
Anita Cava, Rene Sacasas
págs. 66-69
Reviews of books, software, and videos
Randolph H. Case
pág. 70
págs. 73-75
Reviews of books, software, and videos
Judith A. Clair
págs. 75-76
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