Total quality management

• 

  Año 1997, Vol. 8, Número 5

  • Editorial: Total quality management in health care

    págs. 203-204

    

  • Pontefract Hospitals NHS Trust: Interim evaluation of the

    David Curtis

    págs. 205-210

    

  • Pontefract Hospitals NHS Trust: Interim evaluation of the hospital-at-home scheme pilot study

    DAVID CURTIS

    págs. 205-210

    

  • Sharing caring service: One trust's response to the

    Susan Benbow, Salle Dare

    págs. 211-216

    

  • Sharing caring service: One trust's response to the problem of recruiting a consultant in old-age psychiatry

    SALLE DARE & SUSAN BENBOW

    págs. 211-216

    

  • The case history of Dee: The abused woman who `goes back'

    Richard Smale, Rachel Hewitt

    págs. 217-227

    

  • The case history of Dee: The abused woman who 'goes back'

    RICHARD SMALE , RACHEL HEWITT

    págs. 217-228

    

  • An attempt to measure service quality at a Belfast maternity hospital: Some methodological issues and some results

    FRANCES M. HILL & MARLENA L. MCCRORY

    págs. 229-242

    

  • An attempt to measure service quality at a Belfast

    Frances M. Hill, Marlena L. McCrory

    págs. 229-242

    

  • Quality in primary care: Management challenges for new

    Phil McSweeny

    págs. 243-253

    

  • Quality in primary care: Management challenges for new health authorities

    PHIL MCSWEENEY

    págs. 243-254

    

  • Re-engineering for service quality: The case of Leicester

    Karin Newman

    págs. 255-264

    

  • Re-engineering for service quality: The case of Leicester Royal Infirmary

    KARIN NEWMAN

    págs. 255-264

    

  • The implementation of total quality management in the NHS

    Gopal K. Kanji, Uche Nwabueze

    págs. 265-280

    

  • The implementation of total quality management in the NHS: How to avoid failure

    UCHE NWABUEZE & GOPAL K. KANJI

    págs. 265-280

    

  • A systems management approach for business process

    Uche Nwabueze, Gopal K. Kanji

    págs. 281-292

    

  • A systems management approach for business process re-engineering

    Uche Nwabueze, Gopal K. Kanji

    págs. 281-292

    

  • Service quality in the Irish health service

    Don O'Sullivan, Mary O'Keeffe

    págs. 293-303

    

  • Service quality in the Irish health service

    Mary O'Keeffe, Don O'Sullivan

    págs. 293-304

    

  • Using clinical performance measures to drive quality

    R. Heather Palmer

    págs. 305-311

    

  • Using clinical performance measures to drive quality improvement

    R. HEATHER PALMER

    págs. 305-312

    

  • Public service quality: Lessons not learned

    Alex Wright

    págs. 313-320

    

  • Public service quality: Lessons not learned

    ALEX WRIGHT

    págs. 313-320