Journal of retailing

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  Año 1997, Vol. 73, Número 3

  • Customer delight: Foundations, findings, and menagerial

    Roland T. Rust, Richard L. Oliver

    págs. 311-336

    

  • The service experience in two cultures: A behavioral

    Kathryn Frazer Winsted

    págs. 337-360

    

  • The sex of the service provider: Does it influence

    Eileen Fischer, Brenda Gainer

    págs. 361-382

    

  • Customer voluntary performance: Customers as partners in

    Lance A. Bettencourt

    págs. 383-406

    

  • An investigation of positive affect, prosocial behaviors

    Scott W. Kelley, K. Douglas Hoffman

    págs. 407-427