Total quality management

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  Año 1998, Vol. 9, Número 6

  • Measuring service quality: A hybrid methodology

    Lynne Bennington, James Cummane

    págs. 395-405

    

  • Measuring service quality: A hybrid methodology

    LYNNE BENNINGTON JAMES CUMMANE

    págs. 395-405

    

  • Benchmarking quality implementation in a service context: A comparative analysis of financial

    M. Zairi, K.H. Tang

    págs. 407-420

    

  • Benchmarking quality implementation in a service context: A comparative analysis of financial services and institutions of higher education. Part I: Financial services sector

    K. H. TANG M. ZAIRI

    págs. 407-420

    

  • A comparative study of the prioritization matrix method and the analytic hierarchy process

    H. Wang, M. Xie

    págs. 421-430

    

  • A comparative study of the prioritization matrix method and the analytic hierarchy process technique in quality function deployment

    H. WANG M. XIE T. N. GOH

    págs. 421-430

    

  • Service quality to service loyalty: A relationship which goes beyond customer services

    Jay Kandampully

    págs. 431-443

    

  • Service quality to service loyalty: A relationship which goes beyond customer services

    JAY KANDAMPULLY

    págs. 431-443

    

  • The information requirements of total quality management

    Khalil Matta

    págs. 445-461

    

  • The information requirements of total quality management

    Houn-Gee Chen, Khalil Matta, Joseph Tama

    págs. 445-461

    

  • Quality control methods: Towards modern approaches through well established principles

    Paulo Ghinato

    págs. 463-477

    

  • Quality control methods: Towards modern approaches through well established principles

    PAULO GHINATO

    págs. 463-477

    

  • A review of quality cost surveys

    Kamlesh Kumar R. Shah, Peter T. FitzRoy

    págs. 479-486

    

  • A review of quality cost surveys

    Peter T. FitzRoy, R. Shah, Kamlesh Kumar

    págs. 479-486

    

  • An evaluation of total quality management activities in Korean companies

    págs. 487-490

    

  • An evaluation of total quality management activities in Korean companies

    Hanjoo Yoo

    págs. 487-490

    

  • Quality function deployment: How to improve its use

    Fiorenzo Franceschini, Sergio Rossetto

    págs. 491-500

    

  • Quality function deployment: How to improve its use

    Sergio Rossetto, Fiorenzo Franceschini

    págs. 491-500

    

  • A framework for measuring quality in engineering education

    Mohammad S. Owlia, Elaine M. Aspinwall

    págs. 501-518

    

  • A framework for measuring quality in engineering education

    MOHAMMAD S. OWLIA ELAINE M. ASPINWALL

    págs. 501-518

    

  • A benchmarking intervention into an executive team

    Pauline Glass

    págs. 519-530

    

  • A benchmarking intervention into an executive team

    PAULINE GLASS

    págs. 519-530