págs. 829-842
págs. 829-842
Customer complaints handling system: Key issues and concerns
B. G. Dale, N. W. W. Lam
págs. 843-851
Customer complaints handling system: key issues and concerns
N. W. W. LAM, B. G. DALE
págs. 843-851
The state of quality management in the Irish manufacturing industry
M. Y. Ismall, M. S. J. Hashmi
págs. 853-862
The state of quality management in the Irish manufacturing industry
M. Y. ISMAIL, M. S. J. HASHMI
págs. 853-862
págs. 863-868
págs. 863-868
'Stuff the suggestions box.'
Geoffrey C. Lloyd
págs. 869-875
'Stuff the suggestions box'
GEOFFREY C. LLOYD
págs. 869-875
págs. 877-885
Continuous improvement of service operations: application of service template
R. NATARAJAN, A. BALARAM, S. VENKATA RAMANA
págs. 877-885
An empirical examination of ISO 9000-registered companies in New Zealand
Kie Sun Lee, Elaine Palmer
págs. 887-899
An empirical examination of ISO 9000-registered companies in New Zealand
KIE SUN LEE, ELAINE PALMER
págs. 887-899
págs. 901-914
págs. 901-914
Longitudinal analysis of quality management practices in Australian organizations
Mile Terziovski, Simon Moss, Amrik Sohal
págs. 915-926
Longitudinal analysis of quality management practices in Australian organizations
SIMON MOSS, AMRIK SOHAL, MILE TERZIOVSKI
págs. 915-926
págs. 927-938
págs. 927-938
Hiroshi Yui
pág. 940
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