Managers' Theories About the Process of Innovation
G. Salaman, J. Storey
págs. 147-165
Geert Duysters, J. Hagedoorn
págs. 167-188
What a Mess! Participation as a Simple Managerial Rule to 'Complexify' Organizations
D. Duchon, R.R. McDaniel Jr, D.P. Ashmos, J.W. Huonker
págs. 189-206
R. Watson, Mahmoud Ezzamel
págs. 207-232
'We Recruit Attitude': The Selection and Shaping of Routine Call Centre Labour
P. Thompson, G. Callaghan
págs. 233-254
Playing the Part: Reflections on Aspects of Mere Performance in the Customer-Client Relationship
H. Höpfl
págs. 255-267
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