Total quality management

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  Año 2002, Vol. 13, Número 6

  • Improving customer service in the real estate industry: A property selection model using Taguchi loss functions

    Bennie D. Waller, R. Bryan Kethley, Troy A. Festervand

    págs. 739-748

    

  • Quality management in New Zealand: A critical review

    Don J. Houston, Julian K. McKean

    págs. 749-758

    

  • Development of an integrated total quality management and performance measurement system for self-assessment: A method

    Kit-Fai Pun

    págs. 759-777

    

  • Multi-attribute decision model for assessing components of total quality management

    S. G. Deshmukh, R. S. Dalu

    págs. 779-796

    

  • Do quality consultants offer a quality service?

    Iñaki Heras Saizarbitoria, Frederic Marimon Viadiu, Martí Casadesús Fa

    págs. 797-811

    

  • The impact of using flexible manufacturing systems on quality management practices

    Mohamed A. Youssef, Bassam Al-Ahmady

    págs. 813-825

    

  • Adoption of a quality assurance scheme and its effect on firm performance: A study of Greek firms implementing ISO 9000

    Dimitris Skuras, Kostas Tsekouras, Efthalia Dimara

    págs. 827-841

    

  • Yin-yang: A dialectical approach to total quality management

    Miguel Pina E Cunha, Joaõ Vieira Da Cunha, Sônia Dahab

    págs. 843-853

    

  • Culture surveys: monitoring and enhancing the impact of change programmes

    Chris Swaffin-Smith, Marie-Christine Townsend, Richard Barnes

    págs. 855-861

    

  • Using Taguchi methods to improve a control scheme by adjustment of changeable settings: A case study

    K.G. Tamankar, N.R. Sarkar, Tirthankar Dasgupta

    págs. 863-876

    

  • Quality management practices in a Flexible Manufacturing Systems (FMS) environment

    Bassam Al-Ahmady, Mohamed A. Youssef

    págs. 877-890

    

  • Book Review

    Kostas N. Dervitsiotis

    págs. 891-893