Total quality management

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  Año 2002, Vol. 13, Número 7

  • Job standardization and service quality: a closer look at the application of total quality management to the public sector

    Chien-Heng Chou, An-Tien Hsieh, Chin-Mei Chen

    págs. 899-912

    

  • Developing quality criteria for application in the higher education sector in Turkey

    Nilüfer Gözaçan Borahan, Reza Ziarati

    págs. 913-926

    

  • Relationships among quality management, IS use and organizational performance in the health care and non-health care setting

    LI Jing, Wing M. Fok, Sandra J. Hartman, Lillian Y. Fok

    págs. 927-943

    

  • Sustainable development of improvement activities¿the long-term operation of a suggestion scheme in a Swedish company

    Jörgen Eklund, Cecilia Rapp

    págs. 945-969

    

  • The little engine that could: self-efficacy implications for quality training outcomes

    Arvinder P.S. Loomba, Rex A. Karsten

    págs. 971-980

    

  • Impact of supply chain sensitivity to quality certification on quality management practices and performances

    Pietro Romano

    págs. 981-1000

    

  • Statistical thinking in practice: handling variability in experimental situations

    Frøydis Bjerke

    págs. 1001-1014

    

  • Sowing the seeds of quality: quality at the source

    Erhan Mergen, William Stevenson

    págs. 1015-1020

    

  • One-sided control charts for the mean of positively skewed distributions

    Yi Dou, Ping Sa

    págs. 1021-1033

    

  • A proposed model of consumer loyalty in the retailing sector based on the Kuwaiti experience

    Ahmad Al-Awadi

    págs. 1035-1046