Journal of retailing

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  Año 2000, Vol. 76, Número 3

  • Ensuring greater satisfaction by engineering salesperson response to customer emotions

    L. Dube, K. Menon

    págs. 285-307

    

  • E-satisfaction: an initial examination

    D. M. Szymanski

    págs. 309-322

    

  • Consumer store choice dynamics: an analysis of the competitive market structure for grocery stores

    Peter T. L. Popkowski Leszczyc

    págs. 323-345

    

  • The moderating role of target-arousal on the impact of affect on satisfaction-an examination in the context of service experiences

    J. Wirtz, A. S. Mattila

    págs. 347-365

    

  • Analysis of cross category dependence in market basket selection

    G. J. Russell

    págs. 367-392

    

  • Charitable programs and the retailer: do they mix?

    D. J. Webb, L. A. Mohr, P. S. Ellen

    págs. 393-406