Quality progress

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  Año 2004, Vol. 37, Número 9

  • Why Should You Care?

    Debbie Phillips-Donaldson

    pág. 6

    

  • History Behind ASQ Certification Process

    David C. Leaman

    págs. 8-9

    

  • Small Business Quality Model Proves Helpful

    Tim O'Hara

    pág. 8

    

  • Inspection Article Paints A Perfect Picture

    Karl Kolmer

    pág. 8

    

  • Lighter Approach To Basics Appreciated

    Art Brown

    pág. 8

    

  • Two Statements Cause Concern

    Keith L. Thomas

    págs. 10-11

    

  • Contact 'QP'

    pág. 12

    

  • Mr. Pareto Head

    Mike Crossen

    pág. 12

    

  • Q-100 Index Continues To Top S&P Long-Term Performance

    pág. 12

    

  • Quality Image Ads Slated To Appear in National Media

    pág. 14

    

  • ASQ Award and Medal Nomination Deadline Nov.1

    pág. 16

    

  • Paperless Hospital Uses Six Sigma To Improve Safety

    pág. 17

    

  • The FACE of Quality

    pág. 17

    

  • School District Creates Quality Control Position

    págs. 20-22

    

  • ASQ News

    págs. 23-24

    

  • AIAG Offers Training To Prevent Supply Chain Disruption

    pág. 23

    

  • Productivity Survey Reveals Widespread Use of Lean

    pág. 24

    

  • Web Watch

    pág. 24

    

  • Can the Gurus' Concepts Cure Healthcare?

    Martin D. Merry, Maureen Bisognano, Don M. Nielsen, Paul M. Schyve

    pág. 25

    

  • What Crosby Says

    Don M. Nielson

    págs. 26-27

    

  • What Deming Says

    Martin D. Merry

    págs. 28-30

    

  • What Feigenbaum Says

    Paul M. Schyve

    págs. 30-33

    

  • What Juran Says

    Maureen Bisognano

    págs. 33-34

    

  • Simplify Baldrige For Healthcare

    Denis Leonard, M. Katherine Reller

    págs. 35-41

    

  • Two Hospitals Prescribe Performance Excellence

    Kristen Johnson

    págs. 45-88

    

  • Six Sigma and the Bottom Line

    Søren Bisgaard, Johannes Freiesleban

    págs. 57-62

    

  • Managing Project Quality

    Joseph A. Petrick, Timothy J. Kloppenberg

    págs. 63-72

    

  • The Growth of Risk Management

    Dick Gould, Greg Hutchins

    págs. 73-75

    

  • A PDCA Approach To TL 9000 Measurements

    Sandford Liebesman

    págs. 77-78

    

  • Measuring Up

    Tom Pearson

    págs. 81-83