Quality management journal

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  Año 2004, Vol. 11, Número 4

  • Can You Pay for Quality Work? A Government Case Study

    M. J. Bickley

    págs. 8-19

    

  • ISO 9000 as a Tool for TQM: A Spanish Case Study

    M. M. Costa, A. R. M. Lorente

    págs. 20-30

    

  • The Relationship Between TQM Practices and Quality Performance and the Role of Formal TQM Programs: An Australian Empirical Study

    D. Prajogo

    págs. 31-42

    

  • Total Quality Management as a Cultural Phenomenon

    J. Kujala, P. Lillrank

    págs. 43-55