A benchmark for the UEQ+framework: Construction of a simple tool to quickly interpret UEQ+ KPIs

• Meiners, Anna-Lena ^[2] ; Schrepp, Martin ^[3] ; Hinderks, Andreas ^[1] ; Thomaschewski, Jörg ^[2]
  1. [1] Universidad de Sevilla

     Universidad de Sevilla

     Sevilla, España

     
  2. [2] University of Applied Sciences Emden/Leer
  3. [3] SAP SE

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• Localización: IJIMAI, ISSN-e 1989-1660, Vol. 9, Nº. 1, 2024, págs. 104-111
• Idioma: inglés
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• Resumen

  • Questionnaires are a highly efficient method to compare the user experience (UX) of different interactive products or versions of a single product. Concretely, they allow us to evaluate the UX easily and to compare different products with a numeric UX score. However, often only one UX score from a single evaluated product is available. Without a comparison to other measurements, it is difficult to interpret an individual score, e.g. to decide whether a product’s UX is good enough to compete in the market. Many questionnaires offer benchmarks to support researchers in these cases. A benchmark is the result of a larger set of product evaluations performed with the same questionnaire. The score obtained from a single product evaluation can be compared to the scores from this benchmark data set to quickly interpret the results. In this paper, the first benchmark for the UEQ+ (User Experience Questionnaire +) is presented, which was created using 3.290 UEQ+ responses for 26 successful software products. The UEQ+ is a modular framework that contains a high number of validated user experience scales that can be combined to form a UX questionnaire. Currently, no benchmark is available for this framework, making the benchmark constructed in this paper a valuable interpretation tool for UEQ+ questionnaires.