Resumen de Knowledge management performance in manufacturing organization
Quantifying the benefits of a knowledge management system is not an easy job. It involves several tasks: identification of value added knowledge management (KM) activities, identification of benefits generated by the value added KM activities, and quantifying the values of benefits. The specific objectives of the survey documented herein is to examine the importance of KM to the organization, to investigate the resources used to implement KM strategies, and to identify barriers to implementing KM in manufacturing organizations. Details of the proposed quantitative KMS benefit models are presented with a case study application to a local leading manufacturing firm. It is found from the case study that organizational support, leadership, and also knowledge dissemination, in both explicit and implicit forms will be positively related to team members� level of success and their expectation of the project's impact on the organization.
