Avaliação da Usabilidade dos Sistemas de Teleconsultoria Médica usados na Atenção Primária em Belo Horizonte

• Autores: Kátia Adriana Alves Leite de Barros, Ana María Pereira Cardoso
• Localización: Textos de la CiberSociedad, ISSN-e 1577-3760, Nº. 16, 2008 (Ejemplar dedicado a: Internet, sistemas interativos e saúde)
• Idioma: portugués
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• Resumen

  • This paper describes the usability evaluation held in the computational systems of the teleconsulting services from the primary care of the city of the Belo Horizonte/MG (Brazil). The objective of the evaluation was to know the profile, the views and the problems faced by its users during the interaction with these systems. It was used a combination of evaluation techniques, such as: interviews, observation and questionnaire. During the data analysis were found problems with respect to the introduction of technology, technical and usability problems. The results show the users opinions and satisfaction with respect to the systems and reaffirm that, usability problems interfere in the use and acceptance of Telemedicine Systems.