Applicability of the B-Cube model to the services sector
- Autores: Vicente Chulvi Ramos, Rosario Vidal Nadal
- Localización: Selected Proceedings from the 12th International Congress on Project Engineering: Saragossa, July 2008, 2009, ISBN 978-84-613-3557-2, págs. 121-131
- Idioma: inglés
- Enlaces
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Resumen
With the concept of globalization and the delegation of tasks that require large amounts of manpower, the core of the economies of the larger towns and cities of the major world powers has shifted to the tertiary sector (services sector). In this field, it is not enough just to remain competitive, it is also necessary to continue to improve in order not to be pushed out of the market by others. Functional design, which is widely and successfully used in all engineering fields, has been proved to be a useful tool in the tertiary sector when it comes to designing companies and establishing relations between departments based on the functions they have inside the company. B-Cube is a new approach to functional design through the FBS framework. This approach proposes a three-dimensional scheme that uses definitions as Behaviours concepts. The key to this approach is that a Behaviour is not defined by a word or a taxon, which could lead to ambiguity and misinterpretation, but rather it is defined as a threedimensional vector (X, Y, Z), which is set by its characteristics and qualities. In this work we present the process for elaborating a functional design of a company in the services sector through the B-Cube model, and illustrate its use with a practical application.
