Identification of Industry Nedds for Baccalaureate Hospitality Graduates: a Delphi Satudy

• Autores: Tom Mayburry, Nancy Swanger
• Localización: Journal of hospitality and tourism education, ISSN 1096-3758, Vol. 23, Nº. 4, 2011, págs. 33-45
• Idioma: inglés
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• Resumen

  • The purpose of this research was to identify the knowledge, skills, and abilities (KSAs) expected of students gradu- ating from baccalaureate institutions conferring four-year degrees in hospitality management. This study provided a confidential online forum, using Delphi methodology, to identify needed KSAs. Findings of this study suggest the top five KSAs students graduating from baccalaureate programs in hospitality management need for success in the industry are: good communication skills (oral), delivery of exceptional and consistent customer service, a com- mitment to high performance, people skills, and the ability to multi-task.