Resumen de Business Process Re-engineering in Saudi Arabia: A Survey of Understanding and Attitudes

Essam Rahali, Zenon Chaczko, Johnson Agbinya, Christopher Chiu

• This survey was conducted in the Kingdom of Saudi Arabia (KSA) to investigate the level of awareness of BPR. Respondents (customers, employees, and managers) had different educational backgrounds and were from private and public sectors. Findings of the study indicate a general awareness of BPR in KSA.