Resumen de Perceived quality of basketball spectators: A measurement scale validation

Josep Crespo Hervás, José Javier Mundina Gómez, Ferran Calabuig Moreno, Rafael Aranda Malavés

• The aim of the study was to obtain a valid, reliable and reduced measurement scale of basketball spectators. Trough application of structural equation modelling Eventqual scale was reduced to nine items and three dimensions with good indexes of reliability and validity. The resulting factor structure determined the tangibles, the personnel and the complementary services as quality dimensions for basketball spectators.