The Two Most Important Words

• Autores: Robert A. Eckert
• Localización: Harvard business review, ISSN 0017-8012, Vol. 91, Nº 4, 2013, págs. 38-39
• Idioma: inglés
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• Resumen

  • The article presents the author's views regarding organizational psychology, corporate culture, and the importance of expressing gratitude to employees and superiors. Topics include employee awards to recognize their accomplishments; advice on thanking people in public; and the role of gratitude in job satisfaction, personnel management, and organizational life.