Orchestrating rituals through retailers: An examination of gift registry

• Autores: Tonya Williams Bradford, John F Sherry
• Localización: Journal of retailing, ISSN 0022-4359, Vol. 89, Nº 2, 2013, págs. 158-175
• Idioma: inglés
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• Resumen

  • We explore consumption rituals through gift registry, as part of wedding rituals, to understand consumer and retailer interactions. We find roles for retailers and consumers within market embedded communities, where retailers facilitate family based rituals as orchestrators. Retailers orchestrate the creation of temporary gift systems for the gift registry ritual. Retailers shape the ritual experience through roles, scripts, language, and artifacts for each participant--bride, groom, and gift-giver. We report how consumers negotiate identity, retail brand and product brand meaning within such temporary gift systems.

    We explore the phenomenon of gift registry as a specific ritual within a larger set of wedding rituals to understand interactions between consumers and retailers. We find that roles for retailers in family based rituals are expanding, given how consumers employ brands to negotiate meaning, experiences of identity, and the dispersion of social systems. These changes allow retailers, as ritual orchestrators, an opportunity to participate more fully in the gift registry ritual by shaping the experience for each type of ritual participant--bride, groom, and gift-giver. Our research contributes an interpretation of how consumers negotiate brand meaning within a temporary gift system, as they perform gift giving rituals situated squarely within the marketplace. We explore the implications these rituals have for the construction of identity, consumer-to-consumer and consumer-to-brand relationships. We provide suggestions for managers and directions for future research.