Resumen de Success case - reinventing communications through the implementation of cisco unified communications in a bank of niche. Innovative response to the growing demand for communications, offering corporate efficiency and reducing costs in the process of replacing technologies
Unified communications systems can be the key to improve business strategy reducing costs and focusing faster and timely customer care, maintaining anytime, anywhere by connecting clients, employees and business partners. The case details technological limitations of Consubanco who lived a hell with their previous communications infrastructure, it caused inefficiencies in communication processes, translated into delays in decision making, slowing down business processes and reduced productivity. After analyzing the case and take appropriate measures to replace this technology Consubanco managed through Cisco Unified Communications to connect employees, partners, suppliers and customers with the information they need so. As well as access and share video on the computer equipment of these, even if its employees were traveling, and demand, as easily as making a phone call. As a result they have facilitated better interactions between the teams, bringing together people dynamically, virtual groups and teams. Finally after a process of alignment with business objectives were able to make the greatest contribution, which was to innovate in the value chain of the business by integrating collaboration and communications into applications for the operations center of the company, business processes (sales force) and the area of human resources.
