Resumen de Diseño de un sistema de administración de la productividad: un recurso esencial para la gestión de los sistemas portuarios

Dalia Montiel, Guillermo Cortés Robles

• The harbor towage company operations management is a highly complex activity because it must encompass environmental, technical, quality, production and financial aspects. In the same way, an organization of this market segment must comply the guidelines of the Integral Port Administrators (API'S). The Companies that have overlooked these aspects are facing serious difficulties. Is the CMM case, company whose is looking to remain in the competitive box, whose analysis allowed the implementation of a management system productivity leading to increase its income and winning contracts using three functional tools: process mapping, quick productivity appraisal (QPA), and balanced scorecard.