On reliability: you and yous users

• Autores: John Sellens
• Localización: ;login:: the magazine of USENIX & SAGE, ISSN 1044-6397, Vol. 24, Nº. 1, 1999, págs. 30-37
• Idioma: inglés
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• Resumen

  • This time around, let's discuss user community interaction and how it relates to reliability. Recall that we're providing services, and that users are, of course, the reason we provide those services. How can we use our user interaction to improve reliability, communicate that increased reliability is ione of our goals, and help our users become part of the reliability equation? (I'll mention that I'm writting this on an airplane, and as a user of the airline's services, I very much want to know that they care about reliability , and I'm more that willing to do my part) Let's look at the question three ways:communication to users, communications from users; an education, training, and publications.