A Study of Students' Perceptions of Course Management Systems in Hospitality Programs: a Case of Blackboard System in the United States
-
Kwang-Ho Lee [1] ; Dae-Young Kim [1]
-
[1] University of Missouri
University of Missouri
Township of Columbia, Estados Unidos
-
- Localización: Journal of hospitality and tourism education, ISSN 1096-3758, Vol. 26, Nº. 2, 2014, págs. 45-54
- Idioma: inglés
- Texto completo no disponible (Saber más ...)
-
Resumen
The present study aims to investigate the importance of informational elements used in course management systems (CMS) and to identify tailored applications of CMS in hospitality education programs. As a type of CMS, Blackboard was selected for this study because of its popularity in the United States. In addition, importance-performance analysis was used to identify respondents� perceptual mapping in terms of informational elements in CMS. The findings show significant gaps between importance and performance measures for the informational elements of CMS. With regard to the importance-performance analysis, the primary results reveal that respondents perceived test-related elements (e.g., assignment scores, exam/test scores, quiz scores, extra points) as high in performance and importance. This study helps hospitality educators better understand students� perceptions of the system�s functionality so that they can provide more tailored e-class content for the efficiency of the system.
