Resumen de Fundamentals of troubleshooting TCP/IP
As a senior system and network administrator, I have frequently observer a lack of understanding of computer networks in general in TCP/IP in particular. The problem is most acute in help-desk and first-level destokp support. Understanding TCP/IP will enable help-desk and first-level support to isolate network problem more quickly. Correct and efficient problem identification reduces the duration of outages, thereby minimizing lost-productivity cost and improving customer satisfaction.
