Unified messaging: a system of the Internet

• Autores: Yeo Chai Kiat, Siu Cheung Hui, Ing Yann Soon, Manik Gupta
• Localización: International journal of the computer, the internet and management, ISSN 0858-7027, Vol. 8, Nº. 3, 2000, págs. 1-14
• Idioma: inglés
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• Resumen

  • Unified Messaging is gaining prevalence with the convergence of the telecommunication and the computer technology. Unified messaging refers to the ability to allow user to receive faxes, voicemails and emails in one personal mailbox. Individuals can then access the mailbox anytime and anywhere through the web or the PSTN. This paper provides an overview of unified messaging and documents the design and development of a unified messaging system over the Internet. The system allows registered users to send email, voice-mail and faxes to other registered users. Users can listen to their emails and get delivery reports on the faxes sent out. The system is fully extensible and is developed based on standard Internet protocols. Hence the system can be easily deployed by small and medium enterprises. The paper also examines the benefits of unified messaging system to corporate users as well as the technical consideration in deploying such system.