The relationship between management's perception of total quality service and customer perceptions of service quality

• G.S. Sureshchandar ^[1] ; Chandrasekharan Rajendran ^[1] ; R.N. Anantharaman ^[1]
  1. [1] Indian Institute of Technology Madras

     Indian Institute of Technology Madras

     India

     
• Localización: Quality control and applied statistics, ISSN 0033-5207, Vol. 48, Nº. 2, 2003, págs. 163-166
• Idioma: inglés
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• Dialnet Métricas: 5 Citas