Job standardization and service quality: A closer look at the application of total quality management to the public sector

• An-Tien Hsieh ^[1] ; Chien-Heng Chou ^[1] ; Chin-Mei Chen ^[2]
  1. [1] Chinese Culture University

     Chinese Culture University

     Taiwán

     
  2. [2] National Taipei College of Business
• Localización: Quality control and applied statistics, ISSN 0033-5207, Vol. 48, Nº. 4, 2003, págs. 459-460
• Idioma: inglés
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