E-mail usage practices in an organizational context: a study with Portuguese workers

• Autores: Rui Filipe Cerqueira Quaresma, Sílvia Paula Rosa da Silva, Cristina Galamba Marreiros
• Localización: JISTEM - Journal of Information Systems and Technology Management, ISSN-e 1807-1775, Vol. 10, Nº. 1, 2013, págs. 5-20
• Idioma: inglés
• Enlaces
  • Texto completo (pdf)
• Resumen

  • Nowadays, e-mail is one of the most used information and communication technologies by organizations; it can streamline processes and transactions, facilitate information exchange, increase the quality, speed and productivity of the employees and strengthen relationships with stakeholders. This paper empirically examines the use of e-mail in an organizational context, using a sample of the Portuguese population with an active e-mail account assigned by the employer. The results show that most users have what is considered appropriate behavior; however, some situations that may indicate problems for organizations were also identified.