Examining the perceptions of mobility-impaired travelers: an analysis of service expectations, evaluations, and travel barriers

• Karacaoglu, Sila ^[1] ; Yolal, Medet ^[2] ; Gursoy, Dogan ^[2]
  1. [1] Cukurova University

     Cukurova University

     Turquía

     
  2. [2] Washington State University

     Washington State University

     Estados Unidos

     
• Localización: Tourism review international, ISSN 1544-2721, Vol. 19, Nº. 1-2, 2015, págs. 19-30
• Idioma: inglés
• Texto completo no disponible (Saber más ...)
• Resumen

  • This study examines tourism experiences of mobility-impaired individuals, their evaluations and expectations from tourism service providers, and their satisfaction with the services provided. Data were collected from a sample of respondents in Eskisehir, Turkey. The findings suggest that health is not the main barrier to travel; instead, income is found to be one of the most important factors affecting the travel patterns of the mobility impaired. Additionally, while the respondents are found to have a generally favorable evaluation of hotel attributes, transportation services are found to present a significant barrier to travel. Implications and recommendations for strategic tourism management are provided.