Proposal for a measurement model for software tests with a focus on the management of outsourced services
- Autores: Angélica Toffano Seidel Calazans, Ricardo Ajax Dias Kosloski, Luiz Carlos Miyadaira Ribeiro Junior
- Localización: JISTEM - Journal of Information Systems and Technology Management, ISSN-e 1807-1775, Vol. 9, Nº. 2, 2012, págs. 265-284
- Idioma: inglés
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Resumen
The need for outsourcing IT services has shown a significant growth over the past few years. This article presents a proposal for a measurement model for Software Tests with a focus on the management of these outsourced services by governmental organizations. The following specific goals were defined: to identify and analyze the test process; to identify and analyze the existing standards that govern the hiring of IT services and to propose a Measurement Model for outsourced services of this type. As to the analysis of the data collected (documentary research and semi-structured interviews), content analysis was adopted, and in order to prepare the metrics, the GQM - Goal, Questions, Metrics - approach was used. The result was confirmed by semi-structured interviews. Here is what the research identifies as possible: to establish objective and measurable criteria for a measurement size as the input to evaluate the efforts and deadlines involved; to follow up the test sub-processes and to evaluate the service quality. Therefore, the management of this type of service hiring can be done more efficiently.
