Resumen de New York State Agencies: A Case Study for Analyzing the Process of Legacy System Migration: Part II

Ingrid E. Fisher, Marianne Bradford

• Part II of this case chronicles the actions and outcomes of the legacy system migrations of five New York State agencies. The case highlights the problems these agencies encountered in migrating from legacy systems to enterprise‐wide systems built upon relational databases. The case also explores the additional complexities of legacy system migration under the unique legal and operational constraints of governmental entities. Investigated issues include business process management, technical and financial project feasibility, cost‐benefit analyses, consultant management, and ERP implementations.