Revolutionizing customer service

• Localización: Harvard business review, ISSN 0017-8012, Vol. 94, Nº 4, 2016
• Idioma: inglés
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• Resumen

  • The article offers suggestions to changes in customer service methodology, including training methods for customer service personnel. An overview of methods to have customer service employees understand how to bring about consumer satisfaction is provided. INSET: "PEOPLE WONDERED, IS THIS GUY NUTS?"