Resumen de Can you cut “turn times” without adding staff?
Ethan Bernstein, Ryan W. Buell
A case study is presented which looks at how production times can be improved without adding staff members. It profiles Kentaro Hayashi, president of RSA Ground, the company that services airplanes for Rising Sun Airlines. The study goes on to discuss how Hayashi met with experienced employees to improve moral and workload. INSET: Case Study Teaching Notes
