Application of the balanced scorecard methodology to the Guardia Civil: The sigest project
- Autores: Manuel López Silvelo
- Localización: Cuadernos de la Guardia Civil: Revista de seguridad pública, ISSN 1136-4645, Nº Extra 2, 2015 (Ejemplar dedicado a: 25th Anniversary), págs. 9-29
- Idioma: inglés
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Resumen
In today’s world, no public enterprise or organization, be it private or public, can afford not to justify their existence and their goals in order to become a key player within its field of activity.
Based on this fact, the Guardia Civil has adopted the Balanced Scorecard methodo- logy, introducing a model of strategic management that allows for the conversion of the strategy of the organization into objectives that can be clearly displayed on a map. This model is based on planning systems already in place and has its sights set on the con- tinued modernization and improvement of the quality of service delivered to the citizen.
These key objectives are measured through a number of indicators of success and are linked to various goals, initiatives and action plans facilitating the management of the various activities performed by the different Units. At the same time, this will enable us to visualize how the behavior of each and every Officer contributes to the achieve- ment of the general objectives of the Guardia Civil.
