Reasons for technology-based companies contemplated by the first company program to seek ISO 9001: 2008 certification

• Autores: Eduardo Gomes Salgado, Carlos Eduardo Sanches da Silva, Carlos Henrique Pereira Mello
• Localización: Independent Journal of Management & Production, ISSN-e 2236-269X, Vol. 7, Nº. 1, 2016, págs. 207-225
• Idioma: inglés
• Enlaces
  • Texto completo (pdf)
• Resumen

  • The search for implementation of Quality Management Systems aims to continuously improve their results. Thus, for the services and/or products offered to convey trust and credibility, they must be designed within appropriate norms and standards. In this sense, this study seeks to assess the reasons that induce incubated technology-based companies to seek adequacy of their quality management system to the NBR ISO 9001:2008 standard. Through an exploratory survey in twenty-six incubated technology-based companies, a twelve-question questionnaire proposed by Bhuiyan and Alam (2005) was applied. After analyzing the data, it is concluded that the reasons for adequacy of QMS to the NBR ISO 9001:2008 standard are: competitive advantage over competitors; consultant´s approach for implementation; improvement in product quality; and government funding for ISO 9001 certification.  It is found that the consultant´s approach stands out as a strong reason for seeking the adequacy of QMS to the NBR ISO 9001 standard.