This study is concerned with the development and evaluation of Six Sigma implementation in SMEs. The model in this study is intended as a methodology to support the applications in SMEs. SMEs have limitations when employing the Six Sigma programme due to the limited time, cost and effort, and other barriers from SME characteristics (e.g. organisation culture, structure and strategies). Therefore, SMEs need a methodology to guide and facilitate the implementation of Six Sigma, particularly in the proper way, which might not be the full system of Six Sigma. To overcome with the costs of hiring the consultancy and training, which is the high investment costs in Six Sigma implementation, self-learning is an alternative solution for SMEs. Hence, the proposed system has been developed as the web-based system. Through eLearning, employees in SMEs can learn and get started to employ Six Sigma in their organizations.
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