One Stop Services For eLearning Program
- Autores: Prasitchai Veerayuttwilai
- Localización: International journal of the computer, the internet and management, ISSN 0858-7027, Vol. 14, Nº. 1 (AGO), 2006 (Ejemplar dedicado a: Suplemento 1: Proceedings of the Third International Conference on eLearning for Knowledge-Based Society), págs. 30-30
- Idioma: inglés
- Texto completo no disponible (Saber más ...)
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Resumen
Most of the eLearning program delivery has focused on the producing knowledge base excellence both in content development and courseware management. The university eLearning program implementations are planned to the end to end integration of Course contents development, SelfEvaluation and Testing, Assignment, Report, Learning management system, Student Web Community and University Information Web Portal, binding with effective work flow back office processes. These are the requirements to be a cyber university. There are more University Digitizing processes, which university operating eLearning program should prepare like Multi channel services, which consists of Traditional physical university services, Web base services system and Communication services (Contact Services or Contact Center). Since the eLearning program will operate mostly in Asynchronous mode with supplement with scheduled synchronous mode as Conference, Tutoring meeting. The student needs an easy accesses to both administrative and academic staff, knowledge who to contact about specific queries and fast replies and feedback (Gary M & Gill Forrestor). It is important to established Contact Center as One Stop Services Support and further to be the program’s strategic direction.
